Managing loan portfolios effectively hinges on having the right software support in place. For lenders, loan software simplifies day-to-day tasks, improves accuracy, and boosts productivity. But no matter how advanced the software is, reliable support services for lenders are key to ensuring everything runs smoothly. In this article, we’ll explore the various types of lender support available, answering questions like how to calculate interest on a loan and how to make an amortization schedule. We will also give you insights as to how Nortridge is out here meeting the needs of lenders every day.
Types of Software Support Typically Offered
Most loan software providers offer several layers of support to help users maximize their system’s potential while servicing loans. Here’s a closer look at the different types of support:
User Guides and Knowledge Bases
These are essential for self-service support, allowing users to look up answers to common questions or walk through step-by-step instructions. A well-organized knowledge base often includes search functionality, detailed FAQs, and visual aids such as screenshots or instructional videos. This helps users quickly find solutions to issues or get up to speed on specific features without waiting for live support.
Help Desks and Ticketing Systems
When a more hands-on approach is needed, a help desk or ticketing system provides direct communication with a support team. Ticketing systems are particularly useful as they allow you to track the progress of your issue in real time, assign priority levels, and even receive estimated response times. This ensures that even complex problems are documented, addressed, and resolved in an orderly manner.
Training Resources
Many loan software platforms provide a variety of training tools to help users master the system. These can include on-demand video libraries, step-by-step tutorials, and live webinars. Ongoing training is crucial as loan software evolves, ensuring users remain proficient as new features or regulatory requirements are introduced. Whether your team needs to brush up on basic functions or dive into advanced tools, training resources help everyone stay efficient.
Consulting and Personalized Training
For businesses with specific needs or unique workflows, general support resources might not be enough. Personalized consulting and training sessions allow software experts to tailor the system to your business operations, whether that means optimizing loan setup, configuring custom reports, or automating routine tasks. Personalized support shortens the learning curve and ensures the software is aligned with your specific business goals.
User Communities
Peer support can be invaluable for problem-solving and sharing tips. Many platforms have user communities where customers can exchange experiences, ask for advice, and learn from others in the industry. These communities are often hubs of useful insights and can be a great way to discover how others are leveraging the software for success.
While these types of support are fairly standard across the industry, not all loan software providers deliver the same level of quality or accessibility. This is where Nortridge stands apart.
Nortridge: Unmatched Loan Software Support
At Nortridge, we believe in providing more than just the basics. Our support system is designed to help you get the most out of your loan software, whether you need quick assistance or comprehensive, in-depth guidance. Our goal is to ensure that using Nortridge is as seamless and intuitive as possible. Here’s how we do it.
Comprehensive User Guide and Knowledge Base
Our User Guide and Knowledge Base are extensive, covering every feature and function of the Nortridge Loan System. Whether you’re setting up a new loan or troubleshooting an issue, our resources provide detailed instructions, making it easier to find solutions quickly.
Submit a Ticket for Detailed Help
Sometimes, you need personal assistance, and our Submit a Ticket feature is here for that. Simply log your issue, and our team will get back to you with the support you need to resolve the problem efficiently.
Training and Consulting
Our Training Video Library and Webinar Wednesdays help you and your team stay up-to-date with Nortridge’s capabilities. We also offer Training Services and Consulting Services to provide hands-on, personalized guidance tailored to your needs.
Live Customer Support
Our Customer Support team is available by phone from 6 a.m. to 6 p.m. Pacific, Monday through Friday. If you prefer direct assistance, call us at (800) 435-7240, and we’ll help you solve any challenges you’re facing.
SaaS Environment Status
In today’s fast-paced lending environment, any downtime can affect operations significantly. That’s why knowing the real-time operational status of your software is essential. Nortridge offers a SaaS Environment Status feature, giving users insight into the software’s current performance. This feature allows users to see whether any service interruptions, slowdowns, or scheduled maintenance may affect their access to the system.
Questions Lenders Commonly Ask Our Support Team
As part of our commitment to support, we frequently assist clients with a range of inquiries. Some want to know how to calculate interest on a loan or how to create an amortization schedule. Below are some of the common questions we receive, along with our answers.
How do I set up a new loan in the system?
In Nortridge, setting up a new loan involves navigating to the Loan Setup module and inputting details like loan amount, interest rate, and terms. You can customize fields based on your lending needs.
Can I customize loan terms in the software?
Yes, Nortridge allows for extensive customization of loan terms, from varying interest rates to custom payment schedules.
How do I generate an amortization schedule?
You can easily generate an amortization schedule in Nortridge through the reporting features. It calculates payments, interest, and principal for the life of the loan.
Can the software handle variable interest rates?
Yes, Nortridge supports variable interest rates and can automatically adjust the loan schedule based on rate changes.
Can I integrate the software with my accounting system?
Yes, Nortridge offers integration options with popular accounting systems, streamlining financial reporting and reconciliation.
How do I generate reports for loan balances?
Reports for loan balances can be generated through the Reporting module, where you can filter by date range, loan type, or other custom criteria.
Is there a way to automate recurring payments?
Yes, Nortridge supports recurring payments, which can be set up to automatically deduct from the borrower’s account on a set schedule
Can I import data from my previous loan system?
Nortridge provides data migration services to help import existing loan data from your previous system, ensuring a smooth transition.
How do I process prepayments on a loan?
Prepayments can be applied through the Payment module, and the system automatically adjusts the loan balance and schedule.
Can I add custom fields to the loan setup?
Nortridge allows you to create custom fields in the loan setup process to capture additional information relevant to your business.
How do I send payment reminders to borrowers?
The system can automatically send payment reminders via email or SMS, based on customizable triggers for due dates or missed payments.
How do I close out a loan after it’s paid off?
After final payment is made, the loan can be closed with instructions found in the Transaction Entry module, and the system will update the status to reflect that it is paid in full.
Why Nortridge Lender Support is the Best Choice
When selecting a business lending platform for servicing loans, lender support is often the deciding factor in ensuring a successful and smooth experience. At Nortridge, we don’t just offer a suite of features—we stand behind our product with unmatched support services for lenders designed to ensure you’re getting the best results possible. From detailed documentation to personalized consulting, Nortridge gives you access to everything you need to run your loan operations efficiently. Our experts are always here to help, ensuring that every question you have is answered and every problem is solved.
Want to learn more about our lender support services? Contact us today at (800) 435-7240 or visit our Support Home to explore our resources and join the growing Nortridge User Community.
